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Amber Green made a post in the Bug Reports forum that clarifies that important information to know for all players.
Nothing is more frustrating in know that they care about the game and .
Amber Green says:
Often we will post in threads in this forum to gather additional information about something that is reported or to bug, or a guarantee that the bug will be fixed.
A lack of direct response is not an indication that your issue isn’t being worked on, nor is it an indication that we don’t see or care about it.
Sometimes, it’s just exceptionally difficult to nail something like this down, and even fixing some instances will not resolve it fully, and that can be frustrating for us too!
As an example, some of you may a bug that was quite persistent about this time Game Update 1.3 a bit later. That’s not to say that we haven’t seen a report of it here and there since then. Nonetheless, it’s now exceptionally rare, and if we are able to smoosh it out once and for all, we absolutely will.
TL;DR – We care, even if we don’t post about an issue and/or it isn’t fixed quickly.
